Aest Studios accepts the following payment methods: Shopify Payments (Visa, Mastercard, American Express, JCB, Discover, Diners Club, Apple Pay, etc.), PayPal, and other major credit cards and payment platforms.

Orders will only be confirmed once payment has been successfully completed.

We are here to ensure a smooth customer experience from checkout to delivery.

Orders are typically processed within 1–3 business days. Once shipped, customers will receive a confirmation email with tracking details. Shipping times may vary depending on your location.

For full details, please visit our Shipping & Delivery page.

Orders are processed quickly and cannot be modified once placed.

To request a cancellation, please contact us within 12 hours at hello@aeststudios.com. We will do our best to assist, but this is not guaranteed.

Certain items, including gift cards and customized products, are not eligible for cancellation or refund.

Please ensure your shipping details are accurate at checkout. We are not responsible for delays caused by incorrect information.

Returns are accepted within 15 days of delivery. Items must be unused and returned in original packaging with all tags intact. Customers are responsible for return shipping costs for refused or returned deliveries, typically ranging from $20–$50 depending on location.

We do not offer direct exchanges. To exchange an item, please return it and place a new order.

For full details, please visit our Returns & Refunds page.

Discount codes are subject to availability and validity periods.

To apply a code, enter it at checkout and the discount will be reflected in your order total.

If you experience any issues, please contact us and we’ll be happy to assist.

Each product page includes detailed information on materials, dimensions, and colors.

To maintain the quality of your bag, we recommend storing it in a cool, dry place and avoiding prolonged exposure to moisture or direct sunlight.

For further questions, contact us at hello@aeststudios.com.

Our customer service team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT+8).

For any enquiries, please contact us at hello@aeststudios.com.

We will respond to your inquiry within 2 business days.